* Software will be couriered after minimum of 4 to 5 working days
of receipt of
remittance in our bank account.
* Usually Cheque Clearance by Bank takes minimum 2 & Cash deposit
minimum 1 working day. Confirmatory Email
will be sent on receipt of remittance.
* Usually it takes 2 - 3 days by the Courier agency to deliver the
* Hence Allow minimum of 7 to 10 working days for software delivery
after receipt of remittance in our bank account.
For direct download users allow minimum of 2 to 4
* Users are
Requested to Avail Direct Download facility. It will take only
5 to 10
Minutes to download a software. If our approved Courier
service is not available,
then User is expected to download the software directly from
our web site.
Purchaser can either ask for Direct Download of software or delivery through courier
modes are not permissible.
* Password for starting the software will be given after 2 working
days of receipt
of User Code from the customer. All user Codes shall
be sent together.
* 1st Copy Password shall be obtained within 30
* All communication shall be Strictly through Email only. No Attachments
* Remittance shall be full amount without deducting any tax at
source (TDS) .
* Note that ours is a Consulting Engineering office & not a
Any un-necessary Emails or Phone calls such as for Follow Up or Expediting
software delivery etc. will be charged at Rs 1000 per Phone Call /
* Courier POD / Document details will be given on request.
co-ordinate with the courier to ensure delivery after getting
details from us.
Customers requiring very urgent
Software Delivery and
password shall pay 3 times the software cost.
* Any Installation / Setup Clarifications shall be sorted out by
user within 20 days.
We will not entertain any subsequent clarifications
due to any changes in user's
computer, unless new License is purchased. We provide
setup technical support
only once, and not every time a User formats the PC or changes the
Check List for Software not working is: http://www.supercivilcd.com/debug.htm
* Our Minimum Consulting Fee per
Phone call is Rs 5000.0 .
In case DD or Cheque received is Rejected (Dishonored) by the Bank
Incorrect Signature or Name or any other Error, the Rejected
cheque will be
sent to customer along with Softwares, after
receiving new DD or Cheque.
The customer shall cancel the Rejected
check at his end on intimation from
Us by Phone or Email
Any Penalty imposed by Bank shall be borne by customer.
If the Software sent to a customer is returned back to us due to
Address or Person Not Found or any other reason, then Softwares
will be sent
for the 2nd time after receiving back the Softwares
from the courier and a
DD of Rs
250 /- from the purchaser. It is Important to give Complete Postal Address
Pin code, Phone, Cell no. contact person's name and Email address
while placing order.
* Software Prices are fixed as given in our order form.
No communications will be
entertained on discount or rebate etc. Whenever a software
is revised or upgraded,
user can buy the new software as per prevailing rates
without any rebate.
* We have waived the Bank Charges for one time deposit of
Remittance , multiple
time deposits will be charged as Rs 200.0 per Bank Transaction.
Sending DD is economical compare to Bank Transfer.
* All our Softwares are self learning products. Softwares are Easy to Learn,
Interactive, User Friendly & Simple & do not require any Guidance or Computer
training. Hence we have not added any Guidance or Computer training Cost to our
Price. We will not entertain any request on Training / Guidance. We have provided "
Learn " Option , Actual Example & Sample Programs for Softwares wherever
applicable. So far we have sold in excess of 10000 Softwares without
imparting any training.
* All our Software License is Linked to Customer's Computer Generated User Code.
Any change in User Code means expiry of License. User shall purchase
new License as prevailing rates.
Once the Password is given to user, it means that
our software is
correctly installed in user's computer.
* It is deemed understood by us that Customer has accepted the
above terms &
condition before purchasing software. Subject to Mumbai
* Software once sold cannot be taken back nor exchanged.
* Software Pricing is based on Single User
* Order Form